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C

Question:

Can I access the EBSCO Discovery Service databases from home?

(Last edited: Tuesday, 30 September 2025, 1:32 PM)
Answer:

The EDS can be accessed from home or anywhere you have access to WiFi.


Question:

Can I get help if I have problems accessing or searching the EBSCO Discovery Database?

(Last edited: Friday, 6 February 2026, 11:42 AM)
Answer:

Contact the information specialist on your campus or email informationcentre@ngi.ac.za

Question:

Can we purchase books from the library, or can the library buy books for us?

(Last edited: Tuesday, 30 September 2025, 1:32 PM)
Answer:

Information centres don’t sell any books. Information centres only keep a copy of the student’s prescribed textbook.

D

Question:

Do we pay to use the computers?

(Last edited: Tuesday, 30 September 2025, 1:32 PM)
Answer:

If you are an enrolled student, you will have access to the computers in the information centres.

Question:

Do you have a platform where I can sell my used books?

(Last edited: Tuesday, 30 September 2025, 1:32 PM)
Answer:

NGI doesn’t have a platform for selling second-hand books

H

Question:

How can I access my prescribed Ebooks?

(Last edited: Friday, 6 February 2026, 11:44 AM)
Answer:

You will find a list of eBooks in the e-library under eBooks or go to the front page of the EDS.

Question:

How can I correct my mistakes after receiving a plagiarism report?

(Last edited: Friday, 6 February 2026, 11:45 AM)
Answer:

Contact studentsupport@ngi.ac.za for assistance.

Question:

How do I connect to NGI WiFi?

(Last edited: Tuesday, 30 September 2025, 1:32 PM)
Answer:

Ask the information specialist on your campus for the password

Question:

How do I pay for printing?

(Last edited: Tuesday, 30 September 2025, 1:32 PM)
Answer:

The information centre is a cashless environment, and all payments are made with a YOCO machine

Question:

How do I renew my books?

(Last edited: Friday, 6 February 2026, 11:47 AM)
Answer:

Books can be renewed online at informationcentre@ngi.ac.za or in the physical library space.

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